Here is an overview of my relevant technical communication skills and experience. I have included links to projects to provide more information. You can also check out my portfolio for a more in-depth look at my work.
A PDF format of my resume is available here.
Hard Skills
- Technical Writing
- Agile Methodology
- Web Design
- API documentation
- UX Design
Technical Skills
- FrameMaker
- Figma
- WordPress
- MadCap Flare
- Snagit
- Microsoft Office
- CSS/Javascript/HTML
Soft Skills
- Collaborative
- Helpful
- Eager
- Observant
- Empathetic
- Hard working
- Self-reliant
Relevant Experience
Major Projects Completed
User Guide | Technical Writing Course – Spring 2025
Seneca College, Toronto
Help and Support Website | UX and Web Design Course – Spring 2025
Seneca College, Toronto
Work Experience
QA Analyst – 2022 to 2023
Royal Bank of Canada, Toronto
Education
Graduate Certificate in Technical Communications – 2025
Seneca College, Toronto
Bachelor of Science (BSc), Health Sciences (Health Informatics Option) – 2017 to 2022
University of Waterloo, Waterloo
Gloria Pham 